Frequently Asked Questions

The cost of marble restoration varies based on the size of the area, condition of the stone, and services needed. We provide free on-site estimates so you know exactly what to expect. Factors that affect pricing include: accessibility, furniture removal needs, current condition, and desired finish level (honed vs. high-gloss polish).

Yes! Most scratches on marble can be completely removed through professional honing and polishing. Light surface scratches are removed during standard polishing. Deeper scratches require more aggressive honing with professional abrasives, starting with coarser grits and progressing to finer ones until the scratch is eliminated. Very deep scratches or gouges may require filling before polishing. In 28 years, we've successfully repaired scratches that homeowners thought were permanent damage.

Marble etching is a chemical reaction that occurs when acidic substances (lemon juice, wine, vinegar, tomato sauce, certain cleaning products) come into contact with the calcium carbonate in marble. It appears as dull spots or rings on the surface. Unlike stains that penetrate the stone, etching is surface damage. The good news: etching can be completely removed through professional honing and polishing. We can restore the affected areas to match the surrounding stone. To prevent future etching, we recommend our anti-etch protection treatment.

The time required depends on the size and condition of the surface. A typical kitchen countertop takes 2-3 hours. A vanity top takes 1-2 hours. A table top or bar top takes 1-3 hours depending on size. Heavily damaged surfaces requiring deep restoration take longer. We work efficiently while ensuring quality results, and most residential jobs are completed in a single day.

Honing produces a matte or satin finish with little to no reflection. It's achieved using lower grit professional abrasives and is popular for a more casual, contemporary look. Honed marble shows less etching and is often preferred for kitchen countertops, bar tops, and table tops. Polishing produces a high-gloss, mirror-like finish achieved by progressing through increasingly finer professional grits and finishing with polishing powders. It brings out the stone's full color and veining. Many clients prefer polished marble for formal areas like dining tables and bar tops. We can help you choose the right finish for your space and lifestyle.

We use wet polishing methods that virtually eliminate airborne dust. Water is used throughout the process to keep particles contained in a slurry that we continuously vacuum up. We also use plastic sheeting to protect surrounding areas and furniture. Our process is clean enough that we regularly work in occupied luxury apartments, hotels, and restaurants with minimal disruption. After we finish, we thoroughly clean the area—most clients can't tell we were there (except for the beautifully restored stone!).

It depends on use and exposure. Kitchen countertops in daily-use households typically need restoration every 2-3 years. Vanity tops in master bathrooms may go 5+ years between polishings. Bar tops and table tops in entertaining areas may need attention every 1-2 years. Regular maintenance (proper cleaning products, cutting boards, coasters) extends time between professional restorations. We can assess your specific surfaces and recommend a maintenance schedule that keeps your stone looking its best while being cost-effective.

Use a pH-neutral stone cleaner or plain water with a soft microfiber cloth. Avoid acidic cleaners (vinegar, lemon, citrus-based products), ammonia, bleach, and abrasive scrubbers—all of these can damage marble. For daily cleaning, a damp microfiber cloth is ideal. For deeper cleaning, use a stone-specific cleaner diluted according to instructions. Wipe up spills immediately, especially acidic substances like wine, coffee, citrus juice, or tomato sauce. Never use generic bathroom or kitchen cleaners on marble—they're often too harsh and will damage natural stone.

No! Never use vinegar, lemon juice, or any acidic cleaner on marble, travertine, limestone, or onyx. These stones are calcium-based and react chemically with acids, causing etching (dull spots and surface damage). Even "natural" or "green" cleaners containing citric acid will damage these stones. Granite is more acid-resistant but we still recommend pH-neutral cleaners to protect the sealer. This is one of the most common mistakes homeowners make—vinegar is great for many surfaces but devastating for natural stone.

First, identify the stain type: Oil-based stains (grease, cosmetics): Use a poultice made with baking soda and water or acetone. Organic stains (coffee, tea, food): Use a poultice with hydrogen peroxide (12%). Rust stains: Require special rust removers safe for stone. Water spots/rings: Often mineral deposits that can be polished out. Important: Test any treatment in an inconspicuous area first. Many "stains" are actually etching (acid damage), which requires professional polishing rather than stain removal. If home remedies don't work, call us—we've removed stains that homeowners thought were permanent.

Always use cutting boards when preparing food — never cut directly on marble. Use felt pads under small appliances, cookware, and decorative items. Avoid dragging heavy pots, pans, or appliances across the surface. Use coasters under glasses and bottles to prevent rings and potential scratches from ceramic or glass bottoms. For vanity tops, keep toiletries in trays or on mats rather than directly on the stone. Regular dusting with a soft microfiber cloth prevents grit from accumulating and causing micro-scratches over time.

Marble is beautiful but requires more maintenance than granite or quartz in kitchen environments. It's softer and more susceptible to etching from acidic foods. That said, many homeowners love their marble kitchens and find the character (including minor patina that develops over time) adds warmth. If you choose marble for your kitchen: use cutting boards religiously, wipe spills immediately, consider honed finish (shows less etching), and get anti-etch protection. Bakers especially love marble because it stays cool—perfect for rolling dough. Honest assessment: if you want worry-free counters, choose granite or quartz. If you love marble's beauty and don't mind careful use, it can work wonderfully in kitchens.