Agreement governing use of our services and website
Welcome to Marbleblu Stone Care. These Terms of Service ("Terms") govern your use of our website marbleblucountertops.com and all services provided by Marbleblu Stone Care, including marble restoration, natural stone polishing, grout cleaning, and related services across New York, New Jersey, and Connecticut.
By accessing our website, requesting a quote, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
We never sell, trade, or rent your personal information to third parties. Your data is used only to provide you with excellent service. For complete details on how we handle your information, please review our Privacy Policy.
By engaging Marbleblu Stone Care services, you agree to:
Marbleblu Stone Care provides professional stone and grout restoration services, including but not limited to:
Service Areas: We proudly serve New York (Manhattan, Westchester, Long Island), New Jersey, and Connecticut. Service availability may vary by location.
Appointments are scheduled based on availability. We strive to accommodate preferred dates and times but cannot guarantee specific slots during peak seasons.
Please provide at least 48 hours notice for cancellations or rescheduling. Late cancellations or no-shows may result in a service fee of up to 25% of the quoted amount.
Client must ensure our technicians have clear access to the work area at the scheduled time. If access is not available, a rescheduling fee may apply.
All estimates are provided based on information supplied by the client and visual inspection. Final pricing may vary if actual conditions differ significantly from the initial assessment. Written quotes are valid for 30 days unless otherwise specified.
Accounts past due more than 30 days may incur a 1.5% monthly finance charge. Collection costs and reasonable attorney's fees may be added to delinquent accounts.
To ensure the best results and safe working conditions, clients agree to:
Remove furniture, rugs, and personal items from work areas before service.
Ensure water and electricity are available at the work site.
Keep pets secured away from the work area for safety.
Inform us of any known issues, previous treatments, or special conditions.
We stand behind our work. If you're not completely satisfied with our service, contact us within 7 days and we'll return to address any concerns at no additional charge.
Maximum Liability: Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.
Exclusions: Marbleblu Stone Care shall not be liable for:
Natural Stone Disclaimer: Natural stone has unique characteristics. Results may vary based on stone type, age, porosity, and prior treatments. We provide honest assessments but cannot guarantee identical results across different stone surfaces.
All content on this website, including but not limited to:
...is the property of Marbleblu Stone Care and is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited without prior written consent.
Contact us directly to discuss any concerns. Most issues can be resolved through open communication within 7-14 business days.
If direct resolution fails, both parties agree to attempt mediation before pursuing legal action. Each party will bear their own mediation costs.
These Terms shall be governed by the laws of the State of New York. Any legal proceedings shall be conducted in the courts of New York County, New York.
Questions about these Terms of Service? We're here to help:
845 Third Avenue, 6th Floor
New York, NY 10022
Open 24/7 — day, night, weekends & holidays
We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting to this page. Continued use of our services after modifications constitutes acceptance of updated Terms. We encourage you to review these Terms periodically.
Testimonials
Real reviews from real customers
"This is my second time working with MarbleBLU. They repaired two marble chips in our bathroom and pantry. Professional, helpful and complete with their service!"
Shallini Mehra
"Beautiful job restoring our 30 year old marble vanity countertops. The marble looks brand new!! Good communication and they delivered what they promised."
Rachel Schroeder
"Extremely happy with both the work and the people. Vicki was polite, knowledgeable and helpful. Workers were professional, timely and extremely clean."
Cindy Antonucci
"My 70-year-old marble table looks and feels new. MarbleBLU made the process pleasant, easy and professional."
Christina Britton Conroy
